24th Floor is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect and process the following information:

• Name and surname
• Email address
• Contact number
• Company name (if applicable)
• Any information submitted via forms, enquiries, or communications

We may also collect non-personal information such as browser type, IP address, and website usage data.

2. How We Use Your Information

Your information is used to:

• Respond to enquiries and provide requested services
• Process orders or quotations
• Improve our website and services
• Communicate relevant updates or marketing (where consent is given)

We will only use your personal information for the purpose for which it was collected.

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

• Service providers or suppliers involved in fulfilling your request
• Trusted third parties who assist in operating our website or business

All third parties are required to keep your information secure and confidential.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

5. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve user experience
• Analyse traffic and usage patterns
• Remember user preferences

You may disable cookies through your browser settings if desired.

6. Your Rights (POPIA)

You have the right to:

• Access your personal information
• Request correction or deletion of your information
• Object to the processing of your information
• Withdraw consent where applicable

Requests can be made by contacting us using the details below.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:
info@24thfloor.co.za