Ordering with 24th Floor is designed to be simple, flexible, and fully guided from start to finish. Whether you know exactly what you want or need help shaping your idea, our team is here to assist every step of the way.

Step 1: Browse & Enquire 

Start by browsing our website and selecting products that suit your needs. Once ready, simply send us an enquiry with your requirements, including quantities, timelines, and any branding or customisation ideas.
 

Step 2: We Build Your Brief 

Our team will review your enquiry and, where needed, help refine your brief. We’ll guide you on the best product options, materials, and branding approaches to ensure the final result aligns with your goals and budget.
 

Step 3: Quote & Options 

We’ll provide a detailed quotation, often including multiple options where relevant, so you can choose what works best for your project.
 

Step 4: Order Confirmation & Deposit 

Once you’re happy to proceed, we’ll issue an invoice. A deposit payment confirms your order and allows us to begin production.
 

Step 5: Design & Approval 

Before anything goes into production, we’ll send through artwork layouts, branding placements, and colour options for your approval. This ensures everything is exactly as expected.
 

Step 6: Production 

Once approved, your order moves into printing or manufacturing. In most cases, production is completed within 3–5 working days, depending on the product and quantity.
 

Step 7: Delivery & Ongoing Updates 

We keep you informed throughout the process, ensuring full visibility from start to finish. Once ready, your order will be dispatched or arranged for collection.
 

Prefer a Self-Service Option?

If you choose to order through one of the 24th Floor partner portals (such as the Promo Africa portal), the process is just as seamless.

You can:

- Select and customise products directly online 
- Place your order through the portals offered by 24th floor 
- Rely on 24th Floor to facilitate payment, coordination, and fulfilment 

We work closely with our manufacturing partners to ensure your order is handled efficiently and delivered to the same high standard.
 

Our Promise

You’re always in the loop with 24th Floor.

From first enquiry to final delivery, we prioritise transparency, communication, and quality — so you can order with confidence.

Contact us at anytime for assistance: info@24thfloor.co.za